FAQ
Welcome to Glimmer Gifts Online Shop! Below, you'll find a list of frequently asked questions (FAQ) to help guide you through your shopping experience. If you have any additional questions, feel free to ask.
Q: What is Glimmer Gifts Online Shop?
A: Glimmer Gifts Online Shop is an e-commerce platform where you can purchase a wide range of unique and special gifts for various occasions.
Q: How do I place an order?
A: To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to the checkout page, where you'll provide your shipping information and payment details.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), debit cards, Apple Pay.
Q: Is my payment information secure?
A: Yes, we prioritize the security of our customers' information. We use industry-standard encryption protocols to protect your payment details, and we do not store any payment information on our servers.
Q: How long does shipping take?
A: Shipping times may vary depending on your location and the shipping method chosen. Typically, orders are processed and shipped within 1-3 business days. You can find more specific shipping information during the checkout process.
Q: Do you offer international shipping?
A:Currently we only deliver to all cities within the UAE,However, we are working on having international deliveries included in the future as part of our service.
Q: Can I track my order?
A: After you place the order, you will receive an email confirmation. Please check junk mail incase you don't receive it. We also send an email once the gift is picked up and once it is delivered. You are also welcome to drop us an email at anytime on info@glimmergifts.ae and we will respond immediately with status.
Q: What is your return policy?
A: Please review our detailed return policy on our website for more information.
Q: Can I cancel my order?
A: If you would like to cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, depending on the order status.
Q: How can I contact customer support?
A: You can reach our customer support team by email at support@glimmergifts.com or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.
Q: Are the product images on your website accurate representations of the actual items?
A: We strive to provide accurate and high-quality product images. However, please note that colors and appearances may slightly vary due to factors such as lighting conditions and individual monitor settings.
We hope these FAQs address some of your concerns. Enjoy shopping at Glimmer Gifts Online Shop, and if you have any further questions, feel free to ask!